Contacts
There is a dedicated contacts page for Bangladeshi bettors on Melbet, which lists multiple ways to reach the support team at any time. Support runs 24/7 through phone, email, live chat, a feedback form, and social channels including Telegram, Facebook, and Instagram. Each channel handles different query types, from account issues to financial questions.
Online Chat
There is a live chat option available to Bangladesh users on both the desktop site and the mobile app. Below are the key details on how to access and use it.
- Access point: find the chat icon at the bottom-right corner of the site or app;
- Availability: the service runs 24/7, every day of the year;
- Required data: enter a name, account number, and email address before the chat begins;
- Account login: log in to a profile before starting a session on Melbet BD;
- Query types: the chat handles general questions, technical issues, and transaction queries.
Melbet provides dedicated email addresses for specific enquiry types, which keeps support requests organised and directed to the right team without delay.
| Purpose | |
|---|---|
| General information (Bangladesh) | info-bn@partnersmelbet.com |
| Blocked accounts | license@partnersmelbet.com |
| Partnership – online affiliates | support@partnersmelbet.com |
Phone Number
There are 3 key phone numbers for support on Melbet, covering both global and local contact lines. Each number connects to trained agents around the clock.
- Global hotline. Dial +44 20 3807 7601 for 24/7 support in English or Bengali.
- Bangladesh care number. Call 8809610998503 for local user assistance.
- Alternative helpline. Reach agents at +44 20 4577 0803 any hour of the day.
Feedback form
There is a feedback form in Melbet under the Support section, and it stands as a structured way to report issues without live chat or phone.
- Location: find it inside the Support tab;
- Required fields: username, email address, and a full description of the inquiry;
- Best use: submit it for non-urgent or complex written requests that need a detailed record.
Melbet Legal Address
There is a registered address for Melbet at Kazi Nazrul Islam Avenue, Ramna, Dhaka 1000. This address serves administrative and informational purposes only and is not a walk-in support location.